Terms of Service 服务条款

These Terms govern your engagement of Dolan's — Run of Show ("we", "us") for any of our services. By signing a written agreement or paying a deposit, you agree to these Terms together with the specific terms in your contract. The contract terms control if there is any conflict.

1. Services

We offer three services that may be booked individually or in combination:

• Catering — food prepared in our Halal-certified kitchens.
• Service — on-site team execution including chefs, servers, equipment, setup, and breakdown.
• Platform — a real-time coordination service consisting of three websites (internal, vendor-gated, public guest) and four print-artifact templates.

Specifics of what is included for your event are listed in your contract.

2. Quotes and acceptance

Quotes are valid for 30 days from the date of issue. An engagement is considered booked once a written contract is signed and a 50% deposit is received.

3. Payment terms

• 50% deposit required to secure your event date.
• Final balance due 5 days prior to the event date, unless otherwise agreed in the contract.
• Accepted payment methods include Zelle, ACH bank transfer, and check. Credit cards may be available subject to a processing fee.

4. Cancellation and refund

• More than 30 days before event: full deposit refund, minus only the unavoidable costs already incurred (such as non-cancellable rentals or perishable ingredients already purchased).
• 10 to 30 days before event: 50% of the deposit refunded.
• Within 7 days before event: the deposit is non-refundable. At this stage we have purchased fresh ingredients, scheduled team members, and committed transport and equipment that cannot be reversed.

If we must cancel due to circumstances on our side (illness, equipment failure, etc.), we will refund all amounts paid and assist in arranging an alternative caterer where possible.

5. Changes to your event

We accommodate changes — guest count, menu, timeline, vendor list — up to 5 days before the event without renegotiation. Inside 5 days we make every reasonable effort to accommodate, but additional costs incurred (e.g., last-minute ingredient sourcing) will be billed.

6. Force majeure

Neither party is liable for failure to perform due to events outside reasonable control: natural disasters, government orders, public health emergencies, utility failures, or similar. In such cases we will work with you in good faith to reschedule or refund proportionally.

7. Liability

Our liability for any claim arising from your event is limited to the total fees paid to us for that event. We are not liable for indirect, consequential, or special damages.

We carry general liability insurance and food handler certifications appropriate to our operations. Certificates are available on request.

8. Use of name and imagery

We may reference your event in our portfolio (without revealing host names or sensitive details) unless you ask us in writing not to. We will never publish photographs or quotes attributable to you without prior written consent.

9. Intellectual property

The Run of Show platform, design templates, and operational systems are our intellectual property. The content of your specific event (menu, timeline, vendor list) belongs to you and may be exported in standard formats on request.

10. Governing law

These Terms are governed by the laws of the State of California. Any dispute will be resolved in the state or federal courts located in Los Angeles County, California.

11. Contact

For questions about these Terms or your specific contract, contact us at information@dolansusa.com.